Shipping & Packaging
Shipping & Packaging
While we are unable to offer international shipping at this time, we can ship to our New Zealand neighbours. Contact us for more information.
We re-use packaging materials whenever possible.
Order tracking
Orders from the studio ship via Australia Post. Drop-shipped items ship by FedEx or NZ Post from the maker. As Mole Creek is a rural post office, orders are generally picked on the day received, and shipped the next. Tracking numbers are automatically sent as soon as your order is shipped.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 10am until 3pm aest.
Sourcing & Materials
Sustainable sourcing
The equipment I stock comes from makers I respect — Ashford, Schacht, Majacraft — who build things designed to last decades, not seasons. The fibre is Tasmanian where I can source it, because buying from down the road is the most straightforward version of this. I won't stock something I don't believe in, which means the range is deliberately small.
What I'd use myself
Everything in the store has been through the same filter: would I use this myself? If the answer is no, it doesn't make it onto the website. That means the range is deliberately narrow — there are no products here to fill a gap or round out a catalogue. What's here is here because I'd stake my own time and reputation on it.
Wool miles
Fibre has a journey before it reaches you — where it was grown, where it was shorn, where it was processed, and how far it travelled at each stage. I think you deserve to know that. Where I can tell you the origin, I will. Where I can source locally, I do. This isn't a marketing position — it's just what honest dealing looks like.