Refund policy

 

REFUNDS

What we will do:

If an item is faulty, we will happily refund or replace the item if possible.  Please contact us  within 14 days to discuss your return so we can come up with a solution that makes us both happy.  

What we won't do: 

We can't give you a refund on something you bought and decided you didn't like, or you've changed your mind. 

Charge a restocking fee. 

We can't refund final sale or clearance items. 

We can't give you a refund on custom dyed yarns or fibre. 

We can't redeem gift vouchers for cash.